Unified communications
Unified communications is a technology that provides the user with a single interface and access from various devices (landline and mobile phone, computer, laptop, tablet) to create a unified corporate information exchange system in real time. The solution has a variety of architecture options for any organisation: from small enterprises to large branched corporations, including financial and public sector institutions, telecom operators.
The enterprise unified communications ecosystem may include the following services
- Telephony, voice mail
- Corporate messengers
- Video conferencing
- Applications with device availability status tracking
- Cloud applications with the ability to chat, for example, office
- Corporate mail integrated with collaboration tools
All components can be designed for the unique environment of the organisation. If necessary, Iteco engineers will build a network infrastructure for the operation of unified communications and integrate them with the contact center.
Iteco competencies in the field of unified communications
- Building from scratch
- Implementation of a full range of unified communications systems, VCS, wireless telephony Wi-Fi and DECT for new buildings and offices
- Organisation of remote collaboration for employees of the enterprise
- Implementation of videoconferencing and integration with telephony
- Deployment of a web conferencing service with internet access
- Creation of a billing system for telephone conversations
- Equipping large stores and warehouses with wireless DECT communication
- Implementation of the telephone conversation recording service
Modernisation and improvement of existing infrastructure
- Transfer of enterprises from traditional outdated telephony to a modern unified communications system
- Modernisation of the unified communications system at the enterprise
- Implementation of a messaging system in addition to the telephone service
- Integration of unified communications systems of various manufacturers
- Optimisation of operating costs of the existing system
- Adding a voicemail service for company employees
- Replacement of fax machines with a virtual fax server
- Migration of analog telephone network to IP telephony
- Inspection of the customer's enterprise in order to identify weaknesses and points for modernisation
Effect of implementation
- Improving the efficiency of communications and the speed of decision-making
- Simplification of business processes in a single communication space for all employees
- Improving the efficiency of branch network management by reducing telephone, transportation and travel expenses
- Intelligent call routing system provides redirection of calls to a specialized specialist from the first time
- Compliance with high standards of safety and fault tolerance
Multimedia systems
Iteco Company offers a full range of services for the design, implementation and support of the most modern corporate multimedia systems, including:
- congress systems
- sound reinforcement systems
- and video displays
- simultaneous translation systems
- Digital Signage
- queue management systems
Multimedia systems are a complex of technical solutions and technologies that allow you to create, store, play audio and video content, as well as provide interactive user communication. Customers and equipped premises
- Meeting rooms and executive offices
- Conference rooms
- Situational and dispatch centres
- Classrooms and sports facilities
- Airports
- Concert and multifunctional halls
Tasks to be solved:
- Effective business communications
- Ensuring the security of information during negotiations
- Managing data arrays of audio-video content
- The ability to organise mass online events and reduce costs compared to traditional conferences and forums
- Optimisation of customer service, for example, through electronic queue systems
- Effective optimisation of the use of presentation equipment
Methods of redundancy and transition to the unification of geo-distributed data center sites (DCI)
Data Center Interconnect (DCI) is a technology for connecting two or more distributed data centres over short, medium or long distances. Based on this technology, Iteco implements projects that make it possible to achieve not only the stability of the services provided in the event of a local disaster affecting the performance of a separate data center, but also to ensure the utilisation of the resources of both data centres with ensuring the selection of the optimal data center for the client.
For a comprehensive risk assessment and the choice of an economically feasible option for the deploy
- Audit of the company's IT services
- Development of infrastructure requirements and channels between the main and backup data centres
- Choosing the optimal architecture based on business requirements
- Demonstration of the solution in the laboratory
- Deployment of the pilot zone in the test infrastructure
- Implementation of integration works with existing systems to preserve the continuous operability of information systems
- Development of detailed migration plans and carrying out work without affecting the provision of the service
- Integration of service devices (firewalls, global and local load balancers) into the infrastructure
- Implementation of automation tools to reduce labor costs
- Choosing the optimal strategy for the transition to a distributed infrastructure
- Technical support of implemented solutions
Software-defined SDN networks
Network architecture that allows centralised management of the network using software
Software-defined networks are designed for telecom operators and large Enterprise-level customers, companies with a distributed branch structure.
- Simplify network design, configuration and monitoring
- Providing end-to-end segmentation, as well as the organisation of a single network factory in wired and wireless environments for geographically distributed sites
- Reducing the number of specialists involved in the network operation process by automating processes
- Reducing risks and protecting against threats, increasing the level of network fault tolerance through a proactive approach to troubleshooting and incident resolution.
Advantages
- The network infrastructure control panel based on the graphical interface allows you to simplify the design, configuration and monitoring of the network
- Automation of all processes simplifies the process of making changes to the network configuration with a maximum reduction in the number of errors in it
- A single distributed LAN allows users to move freely between different locations while maintaining access policies
- Intelligent monitoring of the network status allows you to identify the main causes and offers troubleshooting methods
- The solution allows you to reduce the risk and protect against threats, including encrypted traffic in real time
Within the framework of SDN network deployment projects, Iteco experts provide the following services:
- Providing support in choosing a solution manufacturer depending on the customer's needs, as well as the subsequent deployment of a pilot zone and testing of the solution on the customer's network
- Integration with other systems, including through the API
- Network infrastructure audit and preparation of a comprehensive project specification
- Implementation of SDN architecture
- Performing a seamless migration process from classic infrastructure to SDx solutions
- Use of additional automation tools in networks built using SDx solutions
- Technical support of the implemented solution